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Today, small and medium enterprises are supplied with a free open source CRM to optimize their business processes in the hope of generating more revenue opportunities. The Open Source CRM solutions “must be able to manage existing clients, facilitate exploration, generate online sales leads, launch and track marketing campaigns, analyze needs and preferences of customers, the integration with existing applications and provide for secure data access from any computer with an Internet connection and a browser. Here are some keys to choose the right open source CRM solution, ensure: that the open source CRM software you choose has the ability to capture all relevant customer and sales information. At least in your CRM solution should be able to easily record all interactions with your customers. A major benefit of CRM software is its ability to capture, store and transfer data to all relevant areas of your business – in real time. Before deploying an open source tool CRM, you must first understand your current sales and marketing workflow. Your CRM should be able to be with your existing process or your sales team and marketing to integrate, not using it. It is imperative to understand the level of customization you need. Do you have the technical expertise and personnel to implement the changes? Does the CRM tool provides an API (Application Programming Interface) for the extension of the platform? Custom changes will prevent the development options for the future? Answering these questions in advance, you save time and money later. Determine if the CRM tool can be used to integrate applications of your employees. For example, you need to know if the CRM tool can be shares or to exchange data with your email client (Outlook or Thunderbird). You should also know if the CRM tool provides an easy to import or export function for data mining and other functions of sales analysis. Determine the level of support you need. Most open-source vendors and their money on service and support rather than software sales. Therefore, you must consider the various levels of support for open-source available to vendors. Research on the level and quality of third-party extensions. Often, companies will find free or low cost expansion to avoid the expense of internal development. The third-party extensions to add functionality you need and save your time and money. For example, third party provider payment modules are a necessary part of the acceptance of electronic payments at point of sale. Although there are many open source products CRM to get from Here are my top five: SugarCRM, Vtiger SplendidCRM CentricCRM XRMS are collecting society